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Drive consistent performance and customer satisfaction with validated skills and maintain Continuous Professional Development (CPD) Tracking of your personel.
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Successful Learning Outcomes
A Fast Food MasterClass
A well known startup fast-food chain has multiple locations throughout the U.S.
Their goal? Consistent and replicable service at every outlet.
Like many in the food industry, they rely heavily on entry-level staff. These employees, while not always formally trained, are vital. They keep the operations smooth and play a big part in the customer experience.
Recognizing their importance and eagerness of their staff to learn, the franchise develop a 60-page text based training manual based on their own firsthand experiences. The manual covers:
Their goal? Consistent and replicable service at every outlet.
Like many in the food industry, they rely heavily on entry-level staff. These employees, while not always formally trained, are vital. They keep the operations smooth and play a big part in the customer experience.
Recognizing their importance and eagerness of their staff to learn, the franchise develop a 60-page text based training manual based on their own firsthand experiences. The manual covers:
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Ensuring food was handled safely.
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Greeting customers appropriately.
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Working safely.
The Problem:
Every new employee was given the manual to read before starting their job and had to agree to follow its guidelines. But a big problem emerged: not many actually read or understood it. Without a way to check if they truly grasped the content, there was no guarantee they'd all work the same way.
This inconsistency hurt both staff relationships and customer interactions, eventually impacting the company's finances
This inconsistency hurt both staff relationships and customer interactions, eventually impacting the company's finances
In the fast-paced environment of a food franchise, a 60-page text-based printout proved to be an inefficient method for training.
Employees, especially those new to the industry, found it challenging to engage with and retain such a dense volume of information without any interactive elements or real-time feedback.
The lack of engagement meant that crucial procedures were often overlooked or misunderstood.
Employees, especially those new to the industry, found it challenging to engage with and retain such a dense volume of information without any interactive elements or real-time feedback.
The lack of engagement meant that crucial procedures were often overlooked or misunderstood.
The Solution:
Seeking a more effective training method, the client turned to U.C.C.A. for a comprehensive pre-employment training and assessment solution.
We proposed a tailored online training package, encompassing industry-standard modules such as:
We proposed a tailored online training package, encompassing industry-standard modules such as:
This digital training approach was custom branded as the clients own staff training platform, including custom iphone and android apps for staff training and management review. This allowed employees to learn at their own pace, from anywhere.
After completing their modules, they underwent assessments within the app, receiving expert live feedback and guidance. Those who met the standards were awarded statements of attainment, marking their readiness for their roles.
The shift to online learning revolutionized the training process.
Interactive modules, paired with ongoing knowledge assessments, guaranteed active employee engagement.
The system's ability to track and record results added an accountability layer. Coupled with real-time feedback, this ensured any gaps in understanding were promptly addressed.
This holistic training strategy not only guaranteed thorough role comprehension but also cultivated a connected, satisfied workforce, paving the way for a harmonious and productive team.
After completing their modules, they underwent assessments within the app, receiving expert live feedback and guidance. Those who met the standards were awarded statements of attainment, marking their readiness for their roles.
The shift to online learning revolutionized the training process.
Interactive modules, paired with ongoing knowledge assessments, guaranteed active employee engagement.
The system's ability to track and record results added an accountability layer. Coupled with real-time feedback, this ensured any gaps in understanding were promptly addressed.
This holistic training strategy not only guaranteed thorough role comprehension but also cultivated a connected, satisfied workforce, paving the way for a harmonious and productive team.
#e-learning | #onlinecourses
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